Services
Everything a building needs, managed.
HST manages and coordinates the full range of facility requirements for commercial properties in Dubai — planned and reactive maintenance, cleaning and hygiene, MEP requirements, vendor performance and multi-site operations.
01 Core offering
Facilities Management
The day-to-day operation of your facility, run as a managed service. HST becomes the owner of every facility request and the single interface between your team and every provider.
- Day-to-day facility management
- Facility operations coordination
- Maintenance request management
- Contractor management
- Service scheduling
- Facility inspections
- Reporting and record keeping
- Cost review and approval workflow
02 Planned work
Preventive Maintenance
The goal is not “call us when it breaks”. It is knowing which assets need attention, when, and making sure it happens before a failure interrupts trading.
- Preventive maintenance planning
- Scheduled inspections
- Annual maintenance calendar per site
- Equipment service coordination
- Asset maintenance tracking and history
The questions a maintenance plan should answer
- When is each AC unit next due for service?
- Which assets require a formal inspection?
- Which asset keeps failing, and why?
- What has each branch cost in repairs this year?
03 When something breaks
Reactive Maintenance Coordination
Everyday breakdowns handled through one structured route — logged, prioritised, assigned to a qualified provider, supervised and closed with a record.
AC & cooling issues
Loss of cooling, water carry-over, noise, thermostat and airflow faults.
Plumbing issues
Leaks, blockages, drainage, water pressure and sanitary fittings.
Electrical issues
Tripping circuits, sockets, distribution boards and power interruptions.
Lighting problems
Failed fittings, flickering, emergency lighting and replacement programmes.
General repairs
Doors, joinery, fixtures, minor civil works and make-good after damage.
Emergency coordination
Escalation route for incidents that stop a site from trading safely.
04 Standards & hygiene
Cleaning & Hygiene Management
Scheduled, verified and documented — the areas that inspectors, guests and customers judge you on before anything else.
- Cleaning service coordination
- Deep cleaning coordination
- Pest control coordination
- Water tank cleaning coordination
- Waste management coordination
- Post-service verification and records
05 Technical scope
MEP Maintenance Management
Coordination and management of mechanical, electrical and plumbing maintenance requirements through qualified service providers.
Mechanical
HVAC and chillers, ventilation and extraction, pumps, refrigeration and kitchen equipment.
Electrical
Distribution, lighting, small power, emergency lighting and life-safety interfaces.
Plumbing
Water supply, drainage, grease management, tanks, pumps and sanitary systems.
06 Supply chain
Vendor & Contractor Management
The part of facilities management that quietly protects the budget: choosing the right provider, comparing what they charge and holding them to the standard.
- Vendor selection
- Quotation comparison
- Contractor coordination
- Work supervision
- Quality control
- Service performance monitoring
07 For groups
Multi-Site Facility Management
Managing multiple locations through one centralised facilities management partner — one account, one helpdesk, one ticket system, one monthly report.
- Centralised helpdesk
- Maintenance ticket management
- Branch maintenance coordination
- Monthly reports per location
- Vendor management across sites
- Emergency support and escalation
08 Important
How we describe our scope
HST is licensed for Facilities Management Services (Licence No. 1174839). Throughout this site the words management and coordination are used deliberately: specialist and regulated activities — electrical works, fire systems, pest control, refrigeration and similar — are executed by qualified providers holding the relevant approvals, under HST management, supervision and reporting. Any change to the activities recorded on the licence is subject to DET approval.
Start with a conversation
Tell us what your sites need. We’ll map the rest.
Send us your locations, your recurring problems and your current setup. We come back with a facility management proposal — scope, service levels, reporting and a single point of contact.