Centralised helpdesk
One number and one inbox for every branch, with requests triaged by priority the moment they arrive.
Multi-site facility management
Every location. One operating standard.
Managing multiple locations through one centralised facilities management partner — one helpdesk, one ticket system, one set of vendors and one monthly report covering every site.
Managed site Coordination link
01 What is included
The head-office view you don’t currently have.
Most groups know what each branch spends on repairs only when the invoices arrive. A multi-site programme replaces that with a single, structured picture.
Maintenance ticket management
Every issue tracked from report to closure, with the cost approval step built into the flow.
Branch maintenance coordination
Site access, timing and scope arranged with each location so trading is never interrupted.
Monthly reports
Spend, response times, completed works and recurring faults — per branch and rolled up.
Vendor management
One approved network across the group, with rates and standards applied consistently.
Emergency support
A defined escalation route for incidents that stop a location from trading safely.
02 Monthly reporting
What lands in your inbox.
An example of the monthly picture a multi-site client receives — every branch, every request, every dirham, in one place.
Monthly facilities report — sample August
42Requests logged
96%Closed in month
14Planned visits
- B01 Downtown11 requests · 4 planned · avg. response 3h On plan
- B02 Business Bay9 requests · 3 planned · avg. response 4h On plan
- B03 Marina14 requests · 4 planned · recurring drainage fault flagged Review
- B04 Al Quoz8 requests · 3 planned · avg. response 5h In progress
Recurring faults highlighted for capital reviewSpend by branch attached
Illustrative report layout. Actual reporting is agreed with each client during onboarding.
03 Onboarding
From first site survey to steady state.
A typical multi-site rollout takes a few weeks, not months. Nothing changes for your branch teams except who they call.
01
Site survey
We walk each location, list the assets and record the condition and service history we can see.
02
Scope & proposal
Service levels, planned maintenance frequencies and reporting are agreed and priced.
03
Vendor alignment
Approved providers are appointed per trade, briefed on your standards and site access rules.
04
Go live
Branch teams get one contact route. The maintenance calendar starts on the agreed date.
05
Review cycle
Monthly reporting plus a quarterly review of spend, recurring faults and vendor performance.
04 Best fit
Who this is built for.
- Restaurant and café groups with three or more branches
- Retail brands operating across malls and high streets
- Companies with several offices or service centres
- Property owners with a portfolio of commercial units
- Operators expanding and opening new locations this year
3 – 50 sitesSingle account management
Start with a conversation
Tell us what your sites need. We’ll map the rest.
Send us your locations, your recurring problems and your current setup. We come back with a facility management proposal — scope, service levels, reporting and a single point of contact.