Service request
Something needs fixing.
Log the issue here and it enters the same five-step cycle as every other request: reviewed, prioritised, coordinated, completed and closed with a record.
01 Before you send
Two things that speed this up.
- Say exactly where the problem is — branch, floor, room, which unit
- Attach a photo if you can; it often removes a diagnostic visit entirely
Site not trading?
For anything that stops a site operating safely, call the helpdesk directly rather than waiting on a form.
Office hours
Sun – Thu · 09:00 – 18:00 (GST)