Facilities Management
Day-to-day management of your facility: request handling, contractor coordination, service scheduling, inspections and reporting.
Dubai, UAE · Facilities Management Services
One Partner.
Complete Facility Support.
HST manages the day-to-day facility needs of restaurants, offices, retail groups and commercial properties across Dubai — maintenance coordination, preventive planning, vendor management and multi-site reporting, through one accountable point of contact.
HST Helpdesk Live view
07Open
03In progress
28Closed / month
- #4182 AC not cooling — main diningDowntown branch · Urgent Open
- #4179 Water leak under prep sinkBusiness Bay · Plumbing coordination On site
- #4176 Quarterly duct & hood cleaning3 branches · Scheduled PPM Planned
- #4171 Pest control — monthly visitMarina · Vendor supervised Closed
- #4168 Lighting replacement — back of houseAl Quoz · Cost approved Closed
Report → review → coordinate → complete → close Monthly report
Illustration of the HST service workflow. Ticketing portal available on Enterprise agreements.
HVAC & chiller maintenance Plumbing & drainage Electrical & lighting Deep cleaning Pest control Water tank cleaning Kitchen equipment service Fire & safety inspections Civil & handyman works Waste management
01 What we manage
A facilities function, without building one.
HST sits between your business and every trade, vendor and inspection your buildings need — planning the work, coordinating the right specialists and reporting what happened.
Preventive Maintenance
Planned maintenance calendars, scheduled inspections and asset tracking — so equipment is serviced before it interrupts trading.
Reactive Maintenance
Breakdowns handled the same way every time: logged, prioritised, assigned to a qualified provider and closed with a record.
Cleaning & Hygiene
Cleaning, deep cleaning, pest control, water tank cleaning and waste collection — scheduled, verified and documented.
Vendor & Contractor Management
Vendor selection, quotation comparison, work supervision, quality control and ongoing performance monitoring.
Multi-Site Facility Management
One helpdesk, one ticket system and one monthly report across every branch — built for groups running many locations.
One call We handle the rest
02 The problem we remove
Stop managing ten different vendors.
Today the AC fails. Tomorrow there’s a leak. Next week it’s pest control, then a kitchen unit, then an emergency at the newest branch. Without a facilities partner, your operations manager chases quotes, technicians, invoices and follow-ups — every single time.
HST takes that whole chain. We receive the request, categorise it, coordinate the right provider, supervise the work, control the cost and report the outcome back to you.
- One number, one email, one account manager — for every site and every trade
- Quotations compared before work is approved, not after the invoice arrives
- Work supervised and signed off, with photos and status on request
- A monthly record of what broke, what it cost and what is due next
03 Industries we serve
Built around how your business actually runs.
A restaurant cannot close for a repair. An office cannot lose its cooling. We plan around trading hours, shift patterns and the pressure each sector is under.
01 Restaurants & F&B Kitchens, cold rooms, extraction, plumbing and pest control — managed around service hours. Dedicated page 
02 Offices Cooling, lighting, cleaning and small works handled without disturbing the working day. Learn more 
03 Retail Store-front presentation and back-of-house reliability across every location in the group. Learn more 
04 Commercial properties Operational support for owners and occupiers of commercial buildings and mixed-use assets. Learn more 
05 Hospitality Guest-facing standards protected by planned maintenance and rapid response behind the scenes. Learn more 
06 Warehouses Lighting, power, doors, cooling and cleaning coordinated around operating windows. Learn more 04 How HST works
Five steps. Every request, every time.
The same process applies whether it is a blocked drain in one café or a planned maintenance round across twenty branches.
01
Report the issue
Your team logs the request by phone, WhatsApp or email — with the site, the problem and the urgency.
02
HST reviews it
We classify the request, confirm priority and decide what trade, part or approval it needs.
03
Service coordination
The right technician or approved contractor is assigned, scheduled and briefed on site access.
04
Work completion
Work is carried out under HST supervision, checked against scope and confirmed with your site.
05
Reporting & closure
Outcome, cost and asset history are recorded, and the request is closed in your monthly report.
Managed site Coordination link
05 Multi-site facility management
Twenty branches. One account.
Groups running restaurants, stores or offices across the city don’t need twenty relationships with twenty contractors. They need one facilities partner with a view of every location.
Centralised helpdesk
A single channel for every branch manager, with requests triaged by priority.
Ticket management
Each issue tracked from report to closure, with cost approval built in.
Monthly reporting
Spend, response times and recurring faults, broken down by location.
Emergency support
Escalation route for incidents that stop a branch from trading.
06 Why HST
Accountability, speed and transparency.
We don’t compete on being the cheapest contractor in Dubai. We compete on the thing operations teams actually lack: someone who owns the outcome.
Single point of contact
One relationship instead of a directory of suppliers. You escalate once; we chase everyone else.
Fast, structured response
Requests are prioritised the moment they arrive, so urgent faults never sit in an inbox.
Qualified providers
Regulated and specialist work is delivered by approved providers holding the right approvals.
Preventive planning
A maintenance calendar per asset, so the expensive failures are designed out.
Multi-location ready
The same process works for one site or twenty, with reporting rolled up for head office.
Transparent cost control
Quotations compared, approvals recorded and spend visible — per site, per month.
1Point of contactFor every site, trade and request.
5Step service cycleReport, review, coordinate, complete, close.
24/7Emergency coordinationEscalation route for trading-critical faults.
12Monthly reports a yearSpend, response and recurring-fault analysis.
Start with a conversation
Tell us what your sites need. We’ll map the rest.
Send us your locations, your recurring problems and your current setup. We come back with a facility management proposal — scope, service levels, reporting and a single point of contact.